Playbooks for the extension problem

Step-by-step plans for the questions merchants ask about coupon extensions, from your first fortnight to your biggest sale. Each says which switches to flip.

Browse the library. Find the plan for your store.

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Holdouts

Experiment8 steps

Run your first experiment

Change one thing, keep a control group, and let your own numbers decide.

Codes

Block4 steps

Leaked codes triage

Find the codes extensions spread, keep them out of extension sessions, and watch them.

Code freeze

Block7 steps

Before your code freeze

Get everything that touches your site in before the freeze, so peak season only needs settings.

Seasonal

Block6 steps

Peak season (BFCM)

Get protection in place before your biggest sales week, and measure it afterwards.

The series9 films · 10 min

New to Benson? Start with the overview.

Watch “How Benson works” (1:24) first. Each playbook has its own short film at the top of its page, or play the whole series in order.

Which playbook is for me?

Start with the situation closest to yours, then work through the plan at your own pace.

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